Multilingual Customer Service Associate - 's-Hertogenbosch

vacancy #7552
Multilingual Customer Service Associate

's-Hertogenbosch

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As a Customer Support Specialist you are the central point for internal as well as external relations. Furthermore you are responsible for the total order management flow:

- You are the contact person for international clients, with regard to questions about products, delivery and pricing.
- You coordinate the order management process.
- You solve problems and complaints regarding orders.
- You are pro-active when orders are changing or delayed.
- You ensure good relationships.
- You participate in project teams.

Company

This company is well known throughout the world for its innovations within the production of technical components. It is one of the main players in this field and is still growing in market share. Employees receive several opportunities to develop professionally and grow along side the developments of this company. To ensure further growth we are happy to meet an ambitious Customer Support Specialist.

Requirements

For the position Customer Support Specialist we hope to get in touch with a candidate who fits the following profile:

- Fluent in German, French or Spanish and in English
- At least 2 years of relevant experience (order management)
- Bachelor degree (or equivalent working experience)
- Living in the Netherlands
- Great communication skills, service minded and strong problem solver
- Knowledge of ERP systems like SAP is a preference
- Fulltime available

What we offer

Great opportunity to work within a multicultural and inspiring environment. Competitive salary and very good company benefits like an above average amount of holidays make the package complete.

Interested?

  • Call Esther Arts +31 (0)88 6 488 970.
  • Send us an app,
  • or click here

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Do you still want to apply for Multilingual Customer Service Associate? Please contact Esther Arts +31 (0)88 6 488 970 and mention vacancynumber #7552.

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by candidates

As a candidate, what can I expect from Keser?

You can expect all kinds of clichés from us – openness, transparency, honesty and so on.

Moreover, you can expect us to really listen to you. That we talk to you. That we do not just consider what is best for our contractor, but just as well what is best for you.

Because the more people we help finding a job in which they really flourish, the better we flourish in the long run.

So, expect us to be honest with you – meaning that we will always tell you what you need to hear and not what you like to hear. Expect us to be your sparring-partner, that we challenge you and that we will not hesitate to ask follow-up questions, so that we know who we are dealing with.

Conversely, we expect something from you. Other than the clichés – your openness, honesty and reliability – we expect a certain degree of dedication from you. Commitment.

Key word in cooperation should be reciprocity. The better you fulfil your role as a candidate, the more you tell us about yourself. And the better you communicate with us, the better we will be able to help you obtain that one perfect job.

Does Keser charge money for my application?

No. Applying, registering, being invited to an interview, being introduced to a contractor, the actual interview – everything up to and including signing your employment contract will not cost you, as a candidate, a thing. At most it will cost you a few MBs – if you apply via your smartphone, that is.

But how is it that Keser makes money? Is there a catch? No, no catch. It is actually very simple: our activities are paid for by the contractor. Therefore you can rest assured that applying is free of charge at all times. So what are you waiting for?

Why shouldn’t I just apply directly to an employer?

The real question is: why would you do that? We have summed up a number of advantages of applying via Keser:

  1. Because you do not know the employer. When you apply via Keser, you are sure that you are dealing with a proper, reliable employer, and that the two of you are well-matched.
  2. Because the employer does not know you. Employers benefit from placing job openings at Keser, since our 16 years’ experience has proven to them that we come up with proper, suitable candidates only. We make sure that your CV will receive attention. In short, your chances are better when you apply via Keser, because you benefit from our reliability and track record.
  3. Because we are able to prepare you in a goal-oriented way. We know the employer and we know you. That way we know exactly how you can prepare yourself for the selection procedure. What it is that you should pay attention to, or what it is that you could emphasize during an interview – but also what you can expect; who are you up against? What kind of person is that? This type of information will provide a much stronger starting point than if you were to apply to an employer directly.
  4. Because it is free. Better still, by applying via Keser you will gain a considerable amount of time, as we will do much of the work for you and because you will only find serious job openings, which prevents you from wasting time on pointless applications. We will separate the wheat from the chaff for you. The only thing you have to do is … be yourself.
  5. Because also after the selection procedure Keser will come in useful. We will, for example, keep track of your progress, we can agree to find refresher courses for you to keep on stimulating your personal growth and every now and then we just ask you how you are doing.

How long does it take before I hear back from Keser about my application?

When you apply, you will automatically receive confirmation from one of the Keser recruitment consultants right away. From that point onwards he or she will be your dedicated contact person. (Curious to know who that could be? Meet our team)

Normally you will receive a personal reaction from him or her within two working days. You will hear from us in any case – whether you are invited to an interview or not.

Generally, unsolicited applications are dealt with in 5 working days.

I currently have a job. Will my employer know that I am looking for another job?

Keser will never release candidate information. Your current employer therefore will hear neither from us, nor from our contractors, that you are applying, because we always request your approval before we pass on your information to a contractor.

We guarantee one hundred percent discretion.

What kind of job openings can I expect from Keser?

The kind that you find in our list of jobs. Generally this concerns positions in Customer Service & Order Management, Sales Support, Logistics & Supply Chain and International Credit Control. In these positions multilingualism and a higher professional or a university level education are advantages, not requirements.

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