Customer Service Representative - Eindhoven

vacancy #7490
Customer Service Representative

Eindhoven

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As a Customer Service Representative, you are the first person of contact for a designated group of international clients. You are responsible for delivering an optimal, accurate and streamlined order process. Taking into account the forecasts, actuals and needs of all stakeholders, you anticipate all upcoming challenges. The Customer Operations is the hub of the organisation. You are continuously in contact with production, customers and internal stakeholders like Sales, Finance, IT and pricing. Next to that, you are maintaining an excellent relationship with the client by delivering ‘on time’ information and taking care of the order administration in an accurate manner. You report directly to a team leader.

Company

Our client is an american multinational in the development, production and sales of semi-finished products. The diverse spectrum of products is being sold through the use of multiple channels to all kinds of clients, in different branches. The Customer service department consists of 40 employees, who coordinate all related processes. The international team is expanding because of an increase of interest for clients in Israel, among others. This is why our client is looking for an internationally orientated Customer Service Representative.

Requirements

To qualify for this role, you need to be solution oriented, take initiative and come up with new ideas. Next to that, you have to meet the following requirements:

- Communication skills in English
- Communication skills in another language is preferred
- Knowledge of SAP is an advantage
- Fulltime available (40 hours per week)
- Living in the area of Eindhoven

What we offer

You will be appointed to an international team in a very independent role, in which you will have your own clients. Within an international environment, you will constantly be in touch with several disciplines, countries and continents. An international organisation with a people-oriented approach. They value personal development, standards, and pay attention to the way you do your work. A competitive salary and good working conditions close the deal.

Interested?

  • Call Ivo Mooren +31(0)88-6 488 921.
  • Send us an app,
  • or click here

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Do you still want to apply for Customer Service Representative? Please contact Ivo Mooren +31(0)88-6 488 921 and mention vacancynumber #7490.

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As a candidate, what can I expect from Keser?

You can expect all kinds of clichés from us – openness, transparency, honesty and so on.

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Because the more people we help finding a job in which they really flourish, the better we flourish in the long run.

So, expect us to be honest with you – meaning that we will always tell you what you need to hear and not what you like to hear. Expect us to be your sparring-partner, that we challenge you and that we will not hesitate to ask follow-up questions, so that we know who we are dealing with.

Conversely, we expect something from you. Other than the clichés – your openness, honesty and reliability – we expect a certain degree of dedication from you. Commitment.

Key word in cooperation should be reciprocity. The better you fulfil your role as a candidate, the more you tell us about yourself. And the better you communicate with us, the better we will be able to help you obtain that one perfect job.

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The real question is: why would you do that? We have summed up a number of advantages of applying via Keser:

  1. Because you do not know the employer. When you apply via Keser, you are sure that you are dealing with a proper, reliable employer, and that the two of you are well-matched.
  2. Because the employer does not know you. Employers benefit from placing job openings at Keser, since our 16 years’ experience has proven to them that we come up with proper, suitable candidates only. We make sure that your CV will receive attention. In short, your chances are better when you apply via Keser, because you benefit from our reliability and track record.
  3. Because we are able to prepare you in a goal-oriented way. We know the employer and we know you. That way we know exactly how you can prepare yourself for the selection procedure. What it is that you should pay attention to, or what it is that you could emphasize during an interview – but also what you can expect; who are you up against? What kind of person is that? This type of information will provide a much stronger starting point than if you were to apply to an employer directly.
  4. Because it is free. Better still, by applying via Keser you will gain a considerable amount of time, as we will do much of the work for you and because you will only find serious job openings, which prevents you from wasting time on pointless applications. We will separate the wheat from the chaff for you. The only thing you have to do is … be yourself.
  5. Because also after the selection procedure Keser will come in useful. We will, for example, keep track of your progress, we can agree to find refresher courses for you to keep on stimulating your personal growth and every now and then we just ask you how you are doing.

How long does it take before I hear back from Keser about my application?

When you apply, you will automatically receive confirmation from one of the Keser recruitment consultants right away. From that point onwards he or she will be your dedicated contact person. (Curious to know who that could be? Meet our team)

Normally you will receive a personal reaction from him or her within two working days. You will hear from us in any case – whether you are invited to an interview or not.

Generally, unsolicited applications are dealt with in 5 working days.

I currently have a job. Will my employer know that I am looking for another job?

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What kind of job openings can I expect from Keser?

The kind that you find in our list of jobs. Generally this concerns positions in Customer Service & Order Management, Sales Support, Logistics & Supply Chain and International Credit Control. In these positions multilingualism and a higher professional or a university level education are advantages, not requirements.

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